Reference

Open Your Privacy Policy Choices

Your account data, DANA, OVO, GoPay and QRIS payment references, device checks and support chats are covered in this Privacy Policy before you open an account.

Account dataPayment recordsCookie controlsDevice checksPrivacy contact
senopato4d Open Your Privacy Policy Choices
CONTACT ROUTES

Check Privacy Contact Routes

Fast privacy contact matters when your phone changes, your wallet name looks wrong, or you want a copy of account records.

Live chat Use the chat button inside your account from 09:00 to 23:00 WIB. Tell us the request is about privacy, then confirm your username, registered phone number and recent DANA, OVO, GoPay or QRIS reference.
Email privacy desk Send privacy requests to [email protected] from the email linked to your account. We may ask for a masked payment record or device detail before changing stored account data.
Account menu Open Account, choose Security, then Active Sessions to see device activity tied to your login. If a session looks unfamiliar, contact us before adding a new wallet or changing profile data.
ACCOUNT CONTROLS

Manage Cookies And Account Security

Privacy work happens in small account checks, not just legal text. We limit access to account data by team role, log important changes, and separate payment references from public profile details.

Account creation data

When you open an account, we collect your username, phone number, email and password record. We use these fields to create access, send account messages and verify privacy requests made later.

Payment reference handling

DANA, OVO, GoPay and QRIS records are kept as transaction references, not public profile details. We use them to match wallet activity, check account ownership and answer payment-related privacy questions.

Cookie choices

Cookies help keep your session open, remember basic settings and detect risky login patterns. You can clear cookies in your browser, but we may ask you to sign in again after that change.

Device and session checks

We record device type, browser, IP range and login time to protect your account. Go to Account, Security, Active Sessions when you want to check which devices are still connected.

Retention period

We keep account and transaction data only as long as needed for service, security, dispute handling and lawful records. Chat messages may be kept so we can trace earlier privacy requests accurately.

Correction requests

If your phone number, email or wallet name changes, contact us before your next payment request. We verify the old detail first so a third party cannot change your account data.

Browse Privacy Policy Questions

These answers cover the privacy questions you are most likely to ask before opening or keeping an account. They explain what we collect, why we keep it, how payment records are handled, and how you contact us when something needs correction.

We collect the details you provide during account creation, including username, phone number, email and password record. We also keep login history, device signals, service chats and payment references linked to DANA, OVO, GoPay or QRIS.

Payment records help us match account activity to your wallet, trace failed or delayed transfers, and answer privacy requests. We keep references such as QRIS scan data or GoPay transaction ID rather than exposing wallet details publicly.

Yes. Contact live chat or [email protected] from your registered email and tell us what needs correction. We verify your username, phone number and recent payment rail before updating account data.

Cookies keep your session active, remember basic site settings and help us detect repeated failed login attempts. If you clear cookies from your browser, you may need to sign in again and verify your device.

Only team roles that handle account service, privacy requests or security checks can access your support messages. We keep chat records to trace earlier requests, confirm instructions and avoid exposing your data to unrelated staff.

Open Account, choose Security, then Active Sessions. You can see recent device activity tied to your login. If anything looks unfamiliar, contact us before changing your password, email or wallet details.

You can ask us to remove account data by contacting the privacy desk. Some records may need to stay for security, transaction tracing, dispute handling or lawful retention, and we will explain the reason clearly.